SHIPPING POLICY
Nowadays, we ship to United States, Denmark, Canada, Austria, Germany, Italy, Norway, Singapore, New Zealand, Japan, France, Poland, Thailand, Australia, Sweden, Finland, United Kingdom, Netherlands, Spain, South Korea, Malaysia, Switzerland, China Mainland/Hong Kong/Macau/Taiwan. We will gradually expand our shipping and delivery services to more countries and regions.
We use Yun Express and USPS to deliver orders. Orders are delivered from Monday to Friday. The delivery time frame depends on the product ordered. Specifically, for non - personalizable products, you will receive your order within 7-10 days.
Due to the saturation of the delivery services during Black Friday, Cyber Monday, Christmasâ time and other special promotion days, some orders might suffer from a light delay to be delivered. If your parcel has not been delivered on time, please contact us.
Free shipping on any order above 160 USD. For orders below this amount, the shipping cost will be 16 USD.
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RETURN POLICY
If for any reason you are not satisfied, we support returns within 7 days of receiving your package. Any returns after the 7-day window will not be eligible for a refund. For returns that are not due to product quality issues, the shipping fees, customs duties and taxes will be your responsibility.
To qualify for a refund, the item/s must be in their original packaging, remain unused, show no signs of wear, and be in a re-sellable condition.
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OTHER NOTES
If you choose to return your product with a tracking number, please notify us by email at service@babybei.com. We will process your request within 5 business days after receiving your product. After receiving your product(s), we'll email you about the refund.
Unfortunately, weâre unable to provide free returns at this time and returned items will remain your responsibility until they arrive back at our facility. Please make sure to obtain proof of postage from your chosen courier to ensure your return is tracked and can be located if necessary.
If your order has been lost in transit, we wonât be able to process your return request without sufficient proof of postage.
Please note that all postage fees are non-refundable for returns.
SIZE GUIDE
SIZE GUIDERing Size Conversion Chart
| BABYBEI SIZE (HK) | 2 | 4 | 6 | 8 | 9 | 11 | 13 | 15 | 17 | 19 |
|---|---|---|---|---|---|---|---|---|---|---|
| US | 1.75 | 2.75 | 3.5 | 4.25 | 4.5 | 5 | 5.5 | 6.5 | 7.5 | 8.5 |
| EU | 41 | 43 | 45 | 47 | 48 | 50 | 52 | 54 | 56 | 58 |
| JAPAN | 1 | 3 | 5 | 7 | 8 | 9 | 10 | 13 | 15 | 17 |
| UK | C | E | G | H | I | J | K | M | N | O |
| CIRCUMFERENCE (MM) | 40.2 | 42.1 | 44.9 | 46.7 | 47.6 | 49.2 | 50.8 | 53.2 | 55.6 | 57.8 |
| DIAMETER (MM) | 13.4 | 14 | 14.75 | 14.88 | 15 | 16 | 16.5 | 17 | 17.8 | 18.5 |
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Necklace Size Conversion Chart
Most of our necklaces have an adjustable length, between 30 cm and 65 cm.Â
| LENGTH (CM) | LENGTH (IN) |
|---|---|
| 30 - 65 | 12 - 26 |
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Bracelet Size Conversion Chart
Most of our bracelets have an adjustable length, between 15 cm and 17 cm.
| WRIST (CM) | LENGTH (IN) |
|---|---|
| 15 | 5.9 |
| 16 | 6.3 |
| 17 | 6.7 |
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PACKAGING
All our items are shipped with our BABYBEI signature packaging.